A recent unexpected cancellation of a flight to depart Chicago’s O’Hare airport left me sitting in the airport for 12 hours, without any particular effort to assist me or a single apology from anyone on the airline’s staff.  At this morning’s doctor’s appointment, the receptionist spoke shortly and gruffly when I checked in.

These experiences have left me thinking, where has customer service gone?  I want to feel valued and...

CEI is proud to announce our latest wind-powered customer – FatCow!  It has been fun to work with this creative web-hosting services company to help them get signed up for wind energy and promote their commitment. 

Their commitment to wind-generated RECs for their website services and data centers makes for a unique and exciting twist to the humor, down-to-earth language and eye-catching graphics on their website. 

Driven...

As a customer service and marketing manager for our commercial and institutional accounts I have the pleasure of working with other marketing managers, public relations contacts and decision makers on the customer’s side to help them promote and communicate their clean energy commitments.  Often times, the most important stakeholders that our customers are interested in communicating to are their employees and customers. 

Some...

Earlier this month, Google announced that they would no longer be mowing the grass/brush on sections of their Mountain View, California campus by conventional methods.  Instead, they will be opting for something(s) that have seen very little face time on the California Tech Circuit up to this point…goats.

That’s right, Google is employing 200 goats from herder/land management company/livestock temp agency California Grazing to “mow” the...

Following the debate on Capitol Hill on the federal renewable portfolio standard is a real reminder of the importance of voluntary renewable energy markets. Here we are, starting with a proposal that would have electric utility companies getting 25% of their electricity from renewable resources, like wind and solar, by 2020. By the time the bill is readying for a vote we are down to the possibility of 12% renewables by 2020.

Is there anyone...